Frequently Asked Questions
Frequent questions/answers on RaidLight.com
Frequent questions/answers on RaidLight.com
Placing an order
The availability of a product is indicated in the "add to basket" box after selecting a size and colour for a product.
If a product shows as "Out of stock" with no additional information, this item will not be restocked.
If a box appears below stating "Notify me when the product is in stock" we will be restocking this item and you can request an alert for when it comes back into stock.
1. Browse through our products or search an item or look through the categories and use filters to find items.
2. Select the items you are interested in by adding them to the "basket".
3. When all the items you want have been added to your basket, click on "View my basket" (Picture of shopping trolley at the top right of the site).
4. Check the contents of your basket, choose your delivery method and click on "Continue my order".
5. Create a RaidLight account, login in or checkout as guest.
6. Check and confirm delivery address.
7. Select the desired method of payment, accept the GCS and click on "Validate my order"
8. Make your payment via the secure PayPlug or Paypal interface.
Please refer to the page:Delivery and Returns Policy
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. By clicking on the order number, you can access the details of your order and obtain delivery tracking information.
Order and delivery follow-up
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. By clicking on the order number, you can access the details of your order and obtain delivery tracking information.
48 hours if you choose express home delivery, 3 to 5 days if you choose Point-Relay delivery, 3 to 5 days if you choose standard home delivery (for France).
For other countries please refer to: Delivery and Returns Policy
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. A STATUS column shows you the status of your order and in particular whether it has already been "shipped". By clicking on the order number, you can then access the details of your order and obtain delivery tracking information.
If you are not present at the time of delivery, the carrier will leave a calling card indicating where you can pick up your package, or will contact you directly from the telephone information you have provided.
Returns
Here is the procedure for returning a product:
1. Attention, you have 30 days from receipt of your order to make your return request and return the products to us.
We will only accept returns if the following conditions are met: All items must be returned to us new (not worn, washed or used) with their labels.
Each item is manually checked upon receipt. We reserve the right to refuse your return if the above conditions are not met.
2. Click on "My orders" > View order > Return.
3. Follow the steps by selecting the item(s) you wish to return; once you have completed your return request, you will be given a return number, which will also be confirmed by e-mail. The status of your return will be pending, you can view all your returns in your customer account.
4. Once your request has been approved, our customer service team will send you a pre-paid return label and you will need to return the product(s). The order must be returned within 30 days from the date of receipt of your order. You do not have to pay anything.
5. Upon receipt of your return, we will refund the amount of the returned product(s). You will be refunded using the same payment method you chose when you placed your order (Paypal, credit card, reward points...).
Returning a product is free for: an exchange of size, colour or for a defect on the product.
If you decide you do not want the product then you have to pay for the return postage.
No, exchange in the shop is not possible for an order placed on the site.
To follow the progress of a return in real time, go to the "My Returns" section of your secure " My Account" area. You will find the details of your returns requests and their status, as well as the list of corresponding credit notes and refunds. By clicking on the return number, you can access the details of your return request and obtain return tracking information. As soon as the returned products are received and checked by our teams, we proceed to your refund.
Here are the different statuses of returns:
- Awaiting receipt: Your return request has been taken into account, our logistics teams are waiting for the returned product(s) for validation of the refund.
- In progress.
- Refunded.
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