Terms of sale
RAIDLIGHT General Terms and Conditions of Sale - applicable to Ecommerce sales
1. Scope / Proof Agreement
These General Terms and Conditions of Sale (hereinafter referred to as the "Conditions") apply to orders of products available on the online sales site of the company RaidLight (hereinafter referred to as the "Product(s)") accessible via the following link: www.raidlight.com (hereinafter the "Site").
These Conditions apply between the parties (hereinafter the "Parties") defined below:
- the company RaidLight SAS, a simplified joint-stock company with a sole shareholder, with a share capital of 2,000 euros, registered with the Grenoble Trade and Companies Register under number 884 965 823, whose registered office is located at 115 route de Perquelin 38380 SAINT PIERRE DE CHARTREUSE, (hereinafter "we"),
- the customer defined as any person meeting the conditions set out in article 2.1 and placing an order via the Site (hereinafter "you").
The Conditions apply exclusively to orders delivered in mainland France to private customers purchasing Products for non-professional consumption. For sales intended for professionals, we refer to the general terms and conditions of sale reserved for professionals. Only legally capable persons who are not under guardianship and who have a postal address in mainland France, excluding Corsica, can place orders on the Site.
Placing an order on the Site implies your full and unconditional acceptance of these Terms.
The conditions of promotional offers temporarily proposed will be specified on the Site.
When you place your first order on the Site, you will be asked to create a customer account. Opening your customer account gives you automatic and immediate access to:
- a credit balance whose conditions are described in these Terms (hereinafter the "Credit Balance");
We reserve the right to modify these Terms at any time without notice, specifying the effective date of the new Terms, it being understood that for any order placed before the new Terms come into effect, the previous Terms will remain applicable. Any order made on the Site will be governed by the Terms online at the time of order validation.
The Parties agree that electronic writing is accepted as valid evidence just like writing on paper. The Parties agree to keep electronic records so that they can constitute faithful and durable copies within the meaning of article 1379 of the civil code, of any electronic exchange, order, order confirmation, or any other document that the Parties may exchange within the framework of orders and purchases made on the Site in accordance with these Terms.
2. Order
2.1. Conditions
To be able to place an order for Products, you must meet the following cumulative conditions: - complete all necessary information for payment, delivery, and any other required information when creating your customer account; - hold a valid bank card or an active PayPal account.
2.2. Order Placement Procedure – Order Validation
When creating your customer account, you create your username and password. You must protect your password and not disclose it. Indeed, it is important to note that you are responsible for any purchase made with your username and password, even if it was not done by you.
Once logged into your customer account using your username and password, and after selecting the Product(s) chosen by clicking on the "Add to cart" link, you then follow the order validation process up to the "Cart/Order Summary" page.
If you are not logged into your customer account or if you don’t have one, the site will invite you to log in or create one.
You must validate your cart by clicking on "Validate my cart". You then enter the order process which will be finalized by the conclusion of the sales contract between you and us.
The ordering process is done in 2 steps:
- Choice of delivery method and location.
You specifically choose the delivery location of the Products, which can be either directly to your home or at the Pickup Point of your choice.
If you choose home delivery, you will be asked to select a recommended store where you can direct any questions regarding the Products. If you do not select a recommended store, the one closest to you will be automatically selected by default.
- Choice of payment method
Make sure to modify your order before validating it definitively.
It is specified that the characteristics of each product are available on the product’s page.
In accordance with law 2014-344 of March 17, 2014, before confirming your order, a summary of the main characteristics of the order containing the description of the Products, the delivery and billing address, the total price including tax, the payment method, and the applied delivery times/shipping costs will be displayed.
After verifying the above elements, finalize your order by checking the box "I accept the terms and conditions of sale and understand that placing this order requires payment," then clicking the "Place Order" link.
You will then be redirected to the payment page.
We reserve the right to refuse an order in case of non-compliance with these Terms, errors, anomalies in the order (e.g., quantities ordered unsuitable for private or family use), payment issues, or suspicion of fraud and/or abuse.
Your order will be confirmed by sending you an email indicating the order number and its details, to the email address you provided. Make sure to keep this confirmation email until your order is delivered as it will be requested at the Pickup Point or upon home delivery.
3. Price – Payment – Product Availability – Delivery Charges
3.1. Price
Prices displayed on the Site are shown in euros and exclude delivery charges.
We reserve the right to change prices at any time, but Products will in any case be billed based on the rates in effect at the time the order is placed.
When you access the "order summary" page, the total order price appears, including taxes (French VAT), shipping costs, and order processing fees.
If one or more taxes or contributions are modified, or if new taxes or contributions are created, this change may be passed on to the sale price of the Products. No tax or contribution not foreseen at the time of your order can be requested from you later.
3.2 Shipping Costs
Shipping and order processing fees vary depending on the delivery method you select when placing your order on the Site.
The delivery fees will be specified before you select the delivery method. Shipping fees are added to the total amount of the Products purchased on the Site. All these fees appear on the “Order Summary” page.
3.3. Payment
Payment for Products is made by credit card (Visa, MasterCard, American Express) or PayPal. The order amount is debited at the time the order is shipped.
You can also choose to use all or part of your Wallet balance for your order amount (wallet earning and usage conditions are specified in article 6 of these terms). Note that if your Wallet balance isn’t enough to cover your entire order, you’ll have to pay the remainder using one of the payment methods available on the Site.
The order will only be considered firm and final once the online payment process is complete. Thus, we reserve the right to refuse any order or to fulfill a delivery if there’s a payment dispute with you. It’s also specified that Products remain our property until full payment is received.
Also, you agree to receive your invoices exclusively in electronic form. You can view, download, and print them via your account in the “My Orders” section.
Your credit card details are encrypted thanks to the SSL (Secure Socket Layer) protocol and never travel in clear text over the Internet. Payment is made directly with our bank, which means no banking information about you passes through the online sales Site.
We don’t store your banking data on our servers. So, you need to enter it for every new order on the Site.
Despite data encryption, remember that no data transmission over the Internet is 100% secure and information shared online can potentially be intercepted and used by others than the intended recipient.
So, we do our best to ensure the confidentiality of personal and banking information entered on the Site.
3.4. Product Availability
Our Product and price offers are valid as long as they are visible on the Site, except for special promotions whose validity period is specified on the Site. You’re invited to check the availability of Products sold on each Product’s information page.
If you order a Product that turns out to be temporarily unavailable, we reserve the right to cancel the order provided we inform you.
The entire order will only be processed and shipped when all Products in that order are available.
4. Delivery
Depending on your choice, delivery will take place either at home or at a Pickup Point, the list of which will be available when choosing the delivery method.
If you choose home delivery, you will be asked to select an advisory store where you can direct any questions regarding the Products.
All Products in the same order being delivered at once, the delivery time for an order composed of several Products will be the longest delivery time among those indicated on each product page.
You are also invited to regularly check your order tracking on your customer account.
If we are prevented from meeting deadlines due to force majeure or a fortuitous event as defined by French case law or due to an external cause, including a fault attributable to you, the delivery time is automatically extended according to the duration of the impediment. We will inform you by email of the occurrence and end of such impediments. If the impediment lasts more than four (4) weeks, you may cancel the order automatically, without being able to claim any compensation from us.
4.1. Home delivery
Products are delivered to the address you provide during the ordering process, within the timeframe indicated on the payment page before order confirmation as well as in the order confirmation email. Delivery times vary depending on the chosen delivery method and are given as an indication. The delivery time starts from the receipt of your payment and can in no case exceed 7 working days.
It is specified that personalized Products may require an additional processing time which may result in a longer delivery time.
In case of delivery delay, you will be informed by our Customer Service, who will provide you with the new expected delivery date. Under no circumstances are we responsible for delivery delays caused by you providing an incorrect or incomplete address.
If the delivery deadline is exceeded by more than seven days, not justified by a force majeure event, you can request the cancellation of the sale under the conditions set out in Articles L.216-1 to L.216-3 of the Consumer Code and obtain a refund of the amounts already paid. The Product will be refunded within fourteen (14) days after receiving it back in its original packaging and condition.
If delivery by a carrier requiring an appointment is needed, the carrier will contact you as soon as possible to arrange a delivery appointment, no later than thirty (30) days from the order confirmation date. We cannot be held responsible for delivery delays due to your unavailability.
Delivery is completed at the moment the order is received at the address you provided when placing the order.
You must notify the carrier of any reservations about the delivered Product (for example: damaged package or product, already opened, etc.). Reservations must be expressly indicated on the delivery slip.
4.2. Delivery to Pickup Point
Products are delivered to the Pickup Point whose contact details and opening hours are included in the confirmation email within the timeframe indicated on the order summary.
It is specified that personalized Products may require an additional processing time which may result in a longer delivery time.
To collect your Product, you must go to this Pickup Point and provide proof of identity and the order confirmation email.
Delivery is completed at the moment you receive the order at the Pickup Point.
The Product is kept by the Pickup Point for a period of twenty (20) days from its receipt. At the end of this period, if you have not taken possession of the Product, the sale will be canceled and we will send you an email to inform you. In this case, we commit to refund you the amounts paid within fourteen (14) days from the sending of this email.
You must notify the Pickup Point of any reservations about the delivered Product (for example: damaged package, already opened...). Reservations must be expressly indicated on the delivery slip.
5. Right of withdrawal
The exercise of the right of withdrawal is expressly excluded for any personalized Product. It is reminded that a personalized Product means any Product adapted or modified irreversibly, including any Product drilled and assembled according to the customer’s specifications provided when placing the order.
5.1. Conditions
You have a right of withdrawal for Products purchased on the Site except for personalized Products, within thirty (30) calendar days following receipt of the Products.
You must express your decision to exercise your right of withdrawal by contacting Customer Service directly before the deadline expires via the following page: https://raidlight.com/pages/contactez-nous. Customer Service will tell you the procedure to follow and will provide you with a return number that will be confirmed by email.
You can also send your request on plain paper to the following address: RAIDLIGHT – Customer Service – 115 route de Perquelin - 38380 St-Pierre-de-Chartreuse – France. We suggest the following template:
Withdrawal form template
— To the attention of RAIDLIGHT – Customer Service – 115 route de Perquelin - 38380 St-Pierre-de-Chartreuse – France and, when available, its fax number and email address]:
— I hereby notify you of my withdrawal from the contract concerning the sale of the following Product(s): …………………………………………………………………………………………………………..
— Ordered on …………………………….. /received on ……………………………..
— Order number:
— Name of the consumer(s):
— Address of the consumer(s):
— Signature of the consumer(s)
Whatever the chosen delivery method (home or Relay Point), in case of exercising the right of withdrawal, you must return the Product to us no later than thirty (30) days from the confirmation email received by our Customer Service. The Product return address is: RAIDLIGHT VERTICAL – 115 route de Perquelin 38380 SAINT PIERRE DE CHARTREUSE.
The Product must imperatively be returned in its original packaging (instruction manual and accessories included) to the address indicated above, in perfect condition allowing it to be resold as new, accompanied by the return number.
In case of multiple orders (of several products), the withdrawal period starts from the receipt of the last product.
Return shipping costs may be your responsibility, this information being specified on the Site as applicable, on the following page: https://raidlight.com/pages/contactez-nous
We reserve the right to refuse the return of a Product and not to proceed with its refund:
- in case of non-compliance with the withdrawal procedure mentioned above;
- generally, if our Customer Service is unable to identify you or the order (order number, return number, contact details, etc.),
- if the Product is not in its original packaging and condition (documents and accessories included).
A deduction on the refund may be applied when the returned product has clearly been used beyond a simple trial.
Nutrition - Desert MX3 Pack:
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days, starting from the day the ordered products are delivered, to exercise their right of withdrawal without having to justify any reason or pay penalties, except for return shipping costs which will be borne by the buyer.
In case of exercising the right of withdrawal, Raidlight is required to refund the buyer or issue a credit note (at their request) no later than thirty days following the date this right was exercised. However, the buyer must notify Raidlight by contacting customer service via email at contact@raidlight.com of their intention to use their right of withdrawal.
Except for legitimate reasons, any claim made beyond 14 days following receipt of the products will be considered inadmissible and Raidlight’s liability cannot be engaged.
5.2. Refund
The refund of the Product (and initial delivery fees) will be confirmed by email and will take place within a maximum of fourteen (14) days from the day we were informed of your decision to exercise your right of withdrawal. However, we reserve the right to delay the refund until the actual receipt of the Product.
In case of partial withdrawal from an order, we only refund the Product(s) subject to withdrawal.
In case of payment of all or part of your order with your Cagnotte, the part paid with your Cagnotte will be credited back to it. The difference paid with another payment method will be refunded to you if applicable.
We reserve the right to refund express delivery at the standard delivery rate.
6. Cagnotte
6.1. Terms of “cagnotting” and use of the Cagnotte
Each order placed on the Site entitles you to an amount corresponding to 4% of the total amount including tax of your order, virtually credited to your Cagnotte after the withdrawal period expires if it is not used. The amount credited to your Cagnotte can be applied to a future order on our Site. Indeed, the Cagnotte can only be used for purchases on the Site.
Furthermore, only purchases made on the Site can feed the Cagnotte.
It is specified that the content of your Cagnotte is virtual and can in no case be converted into cash or transferred by bank transfer to your account in euros. The Cagnotte is personal and its content can in no case be transferred to another person.
When placing a new order on the Site, you can choose whether or not to use your Cagnotte. If you decide to use your Cagnotte, the following rules will apply:
- If the total amount including tax of your order exceeds the amount in your Cagnotte, the entire Cagnotte will be used and you will have to pay the difference with another payment method available on the Site (see article 3.3);
- If the total amount including tax of your order is less than the amount in your Cagnotte, the order amount will be deducted from the total amount of your Cagnotte.
In case of withdrawal from an order paid in full or in part with the Cagnotte (without exchanges), the portion paid using your Cagnotte will be credited back to it.
6.2. Validity period
The amount credited for each order placed on the Site can be used within 365 days following the date of the relevant order (rolling 365 days for each order).
Beyond this period, the amount credited to your Balance related to the corresponding order will be lost.
Ex: You placed an order of €100 on January 1st. Your balance will then be credited with €4 if you have not used your right of withdrawal within 14 days. These €4 are usable within 365 days following your order, i.e., before December 31st. Otherwise, these €4 will be permanently lost and deducted from your Balance, independently of any other amount that will have been credited to your Balance related to other order(s) placed during the year.
7. Warranties
We remind you that some Products require assembly and/or adjustment carried out by a professional.
In general, all information relating to the use of the Products and notably the safety rules related to these Products are included in the user manual delivered with the Product.
7.1. Legal warranties
You benefit from the application of the legal warranty of conformity of Products (articles L217-4 and following Consumer Code) as well as the legal warranty for hidden defects (articles 1641 to 1649 Civil Code) which run for a period of two (2) years from their delivery.
Article L217-4 Consumer Code
The seller delivers a good that complies with the contract and is liable for defects of conformity existing at the time of delivery. They are also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility.
Article L217-5 Consumer Code
The action resulting from the lack of conformity is time-barred after two years from the delivery of The good complies with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it matches the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, notably in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.
Article L217-12 Consumer Code
The action resulting from the lack of conformity is time-barred after two years from the delivery of the good.
Article 1641 Civil Code
The seller is bound by the warranty for hidden defects of the sold item that make it unfit for the use it is intended for, or that so diminish that use that the buyer would not have acquired it, or would have paid a lower price, if they had known about them.
Article 1648 paragraph 1 Civil Code
Actions resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect.
7.2. Warranty exclusion
The following damages are excluded from these warranties:
- failure to follow the installation, usage instructions, and maintenance advice for the Products,
- use of the Products not in accordance with their intended purpose,
- deterioration and normal wear and tear of the Products,
- modification of the Products, or damage caused by twisting, compression, dropping, or abnormal impact on the Product.
7.3. Implementation of warranties
Under the warranties you benefit from, we commit, according to your choice, to:
- fully refund the Product (with return of the Product under the same conditions as article 5) or issue a credit to be used on a future order on our Site corresponding to the amount of the originally purchased new Product,
- repair the Product if possible and send it back to the address you provide.
8. After-Sales Service
To initiate a after-sales service request, you can contact our Customer Service at the number indicated on the Site or directly fill out the form on the following page: After-Sales Service Form and send it to sav@raidlight.com
9. Customer Service
For any question about a Product, order tracking, exercising the right of withdrawal, or to claim the warranty: our Customer Service is at your disposal during the hours indicated on the Site at the following number: +334 76 53 35 55.
You can also contact our Customer Service:
- by email at: contact@raidlight.com
- by mail: RAIDLIGHT – Customer Service – 115 route de Perquelin - 38380 St-Pierre-de-Chartreuse – France.
10. Intellectual Property
All texts, comments, books, illustrations, works, and images reproduced or displayed on our Site are protected by copyright and belong exclusively to us. As such, and in accordance with the provisions of the Intellectual Property Code, only viewing the Site for private use is allowed.
Any total or partial reproduction or representation of our Site or any of the elements found on it is strictly forbidden.
The company names, brands, and distinctive signs reproduced on the Site are protected under intellectual property rights. Reproducing or displaying all or part of any of the aforementioned signs is strictly prohibited and must have prior written authorization from the rights holder.
11. Liability
We cannot be held liable for any inconvenience or damage inherent to the use of the Internet network, including service interruptions, external intrusions, or the presence of computer viruses affecting access to or operation of the Site, except in cases of gross negligence or intentional fault on our part.
The photos shown on the Site are provided for illustrative purposes. You are advised to refer to the description of each Product to know its precise characteristics and, in case of doubt, to contact our customer service.
Our Site may contain links to third-party sites that are not published or controlled by us. Such links are provided solely for convenience; they cannot and must not be interpreted as express or implied endorsement of these sites, their content, or any product or service offered there.
Generally speaking, we cannot be held responsible for failure to fulfill our obligations in cases of unforeseen events, force majeure, disruption or total or partial strikes, notably of postal services and means of transport and/or communications, flooding, fire.
12. Protection of personal data
Based on the execution of the sales contract during your purchases on our Site and our legitimate interest in carrying out our activities, we inform you that we collect and process your personal data for managing your order and more generally for managing the customer relationship: account creation, order placement, delivery, delivery tracking, payment, management and tracking of withdrawal rights, exchange or return requests, after-sales service requests. This personal data includes: last name, first name, address, phone number, email address. This data may be shared with companies involved in our relationships, notably the advisory store (for in-store delivery) or other companies responsible for performing certain services on our behalf (you will be informed in such cases).
In accordance with the ‘Informatique et Libertés’ law of January 6, 1978, and the General Data Protection Regulation of April 27, 2016, you have the right to access, rectify, erase, limit processing, object to processing, and portability of your personal data, which you can exercise by writing directly to the address indicated below. You also have the right to set general and specific directives defining how you want these rights to be exercised after your death under conditions defined by decree. Finally, you have the right to file a complaint with the competent supervisory authority (in France: www.cnil.fr).
Your data is kept as long as your customer account is active on the Site. Your data will be deleted after 3 years of inactivity unless legal retention periods say otherwise. You can request deletion of your account or some of your data at any time according to the procedure described here. You can also modify your account information directly on the Site. Any account deletion must be requested by email to our Consumer Service.
You can exercise your rights by contacting our Consumer Service:
- by phone: +334 76 53 35 55
- by email at: contact@raidlight.com
- by mail: RAIDLIGHT – Customer Service – 115 route de Perquelin - 38380 St-Pierre-de-Chartreuse – France.
Some data is mandatory (marked with a * in the forms) and you are informed that without it, we will not be able to process your requests or orders.
13. Disputes
These Terms and, more generally, the relations between the Parties, are governed by French law. In case of dispute, French courts will have exclusive jurisdiction.
14. Severability Clause
If any clause of the Terms is declared null and/or void, the other clauses will nevertheless remain fully applicable.
15. Desert Gaiters Installation
This operation consists of sewing a velcro strip onto the shoe so you can then attach the gaiters. For optimal protection and durability, it is essential to have them sewn on, as glue does not withstand the extreme desert conditions, neither the heat nor the abrasion caused by sand. This service is done in our workshop in Saint-Pierre-de-Chartreuse by our tailors.
Note:
- If you decide to sign up for a race like the Marathon des Sables® or Half Marathon des Sables®, desert gaiters are essential, because they will prevent sand from getting into your shoes.
- Raidlight desert gaiters are compatible with all shoe brands.
- The price of €59 includes the installation of gaiters for both shoes.
How does the installation of gaiters work?
Step 1 - Trying on the shoes and gaiters
Whether you buy your pair of shoes and gaiters on the Raidlight site or just the gaiters, we ask you to try the products before sending them to us for installation. Indeed, desert gaiter fitting is a final operation, so it’s crucial you’re sure about the shoes and gaiters that will accompany you in the desert.
Step 2 - Sending shoes and gaiters
Sending the gaiters and shoes is your responsibility and via the carrier of your choice. Please send your package to this address: Raidlight - Gaiter Installation Service, 115 route de Perquelin 38380 Saint-Pierre-de-Chartreuse, France.
As long as the package hasn’t arrived at our premises, we disclaim all responsibility for any issues during its transit.
Please slip the form with your contact details and necessary info for the gaiter installation and package return into your package.
Click here to download the form.
Step 3 - Package reception
Once we receive your package, we check that the shoes are compliant and clean. We reserve the right to refuse gaiter installation if the shoes don’t meet the general conditions (for more info, please refer to the general conditions and right of refusal below in the product sheet).
Step 4 - Gaiter installation
Our workshop takes care of sewing the velcro strip onto your shoes.
From the day we receive the package until the return date, please allow about two weeks.
Step 5 - Sending back your shoes and gaiters
We send your shoes and gaiters back via our carrier Colissimo. Return shipping costs are on you and will be charged at actual cost. All returns will be insured up to the value of the package.
Step 6 - Receiving your package
You’re ready to explore the desert.
General conditions and right of refusal
- Each gaiter installation is final, no going back or refunds will be possible.
- For technical reasons, we refuse to install gaiters on shoes with quick lacing (quicklace, speedlace...).
- Raidlight reserves the right to refuse installation if the shoes don’t seem suitable to us (shoes with quick lacing or in bad condition) or if they’re not clean. If either case occurs, we’ll send your package back and deduct the return shipping costs from your installation refund.
