1. Scope of application / Agreement of proof
These General Terms and Conditions of Sale (hereinafter referred to as the "Terms") are applicable to orders for products available on the online sales site of the company RaidLight (hereinafter referred to as the "Product(s)") accessible via the following link: www.raidlight.com (hereinafter referred to as the "Site").
The present Conditions are applicable between the parties (hereafter the "Parties") defined below:
- the company RaidLight, a simplified joint stock company with a single shareholder, with a share capital of 2,000 euros, registered in the Grenoble Trade and Companies Register under number 884 965 823, whose registered office is located at chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE, (hereinafter referred to as "we"),
- the customer defined as any person fulfilling the conditions defined in article 2.1 and placing an order via the Site (hereafter "you").
The Terms apply to private customers purchasing Products for non-professional use. For sales to professionals, we refer to the general sales conditions reserved for professionals. Only legally capable persons who are not under guardianship may place orders on the Site.
Placing an order on the Site implies your full and unreserved acceptance of these Conditions.
The conditions of the promotional offers temporarily proposed will be specified on the Site.
When you place your first order on the Site, you will be asked to create a customer account. The opening of your customer account gives you automatic and immediate access to
- a rewards account, the terms of which are described in these Terms and Conditions (hereinafter the "rewards account");
We reserve the right to modify these Terms at any time and without prior notice, specifying the date of entry into force of the new Terms, it being specified that for any order placed before the entry into force of the new Terms, the previous Terms will remain applicable. Any order placed on the Site will be governed by the Conditions online at the time of validation of the order.
The Parties agree that the written document in electronic form is accepted as a probative medium in the same way as the written document on paper. The Parties agree to keep computer records so that they can constitute faithful and durable copies within the meaning of Article 1379 of the Civil Code, of any electronic exchange, order, order confirmation or any other document that the Parties may exchange in the context of orders and purchases made on the Site in accordance with these Conditions.
To be able to place an order for Products, you must fulfil the following cumulative conditions:
- complete all the information required for payment, delivery and any other information required when you create your customer account;
- hold a valid bank card or an active PayPal account.
2.2. Ordering procedure - Validation of orders
When creating your customer account, you create your login and password. You must take care to protect your password and not to divulge it. Indeed, it is important to note that you are responsible for any purchase made with your login and password, even if it is not your fault.
Once you have logged into your customer account using your login and password, and after selecting the Product(s) you wish to purchase by clicking on the "Add to Cart" link, you will then follow the checkout process to the "Shopping Cart/Order Summary" page.
If you are not connected to your customer account or if you do not have one, the site will invite you to connect or create one.
You must validate your basket by clicking on "Validate my basket". You then enter the ordering process which will be finalised by the conclusion of the sales contract between you and us.
The ordering process is done in 2 steps:
- Choice of delivery method and location.
In particular, you choose the place of delivery of the Products, which can be either directly to your home or to the delivery point of your choice.
If you choose home delivery, you will be asked to select an advice shop to which you can turn for any requests concerning the Products. If you do not select an advice shop, the one near you will be selected automatically by default.
- Choice of payment method
Please make sure to modify your order before confirming it.
It is specified that the characteristics of each product are available on the page of the said product.
In accordance with Law 2014-344 of 17 March 2014, before confirming your order a summary of the main characteristics of the order containing the description of the Products, the delivery and billing address, the total price including VAT, the method of payment and the delivery times/shipping costs applied, will be displayed.
After checking the above, finalise your order by checking the box "I accept the terms and conditions of sale and I understand that placing this order requires payment", then clicking on the link "Place order".
You will then be redirected to the payment page.
We reserve the right not to accept an order in the event of non-compliance with these Terms and Conditions, in the event of errors, anomalies in the order (e.g. quantities ordered unsuitable for private or family use), in the event of a payment incident or suspicion of fraud and/or abuse.
Your order will be confirmed by an email from us indicating the order number and details of the order to the email address you have provided. Please keep this confirmation email until your order is delivered as you will be asked for it at the Point-relais or during home delivery.
3. Price - Payment - Product availability - Delivery costs
The prices displayed on the Site are indicated in euros and do not include delivery costs.
We reserve the right to modify the prices at any time, but the Products will in any case be invoiced on the basis of the prices in force at the time the order is placed.
When you access the "order summary" page, the total price of the order appears, including taxes (French VAT), shipping costs and order processing costs.
If one or more taxes or contributions are modified or if new taxes or contributions are created, this change may be reflected in the sale price of the Products. No tax or contribution not foreseen at the time of your order may be requested at a later date.
3.2 Delivery costs
The delivery and processing costs of the order are different depending on the delivery method you have selected when placing the order on the Site.
The amount of the delivery costs will be specified before selecting the delivery method. The amount of the delivery costs is added to the total amount of the order of the Products purchased on the Site. All these costs are shown on the "Order Summary" page.
Payment for the Products is made by credit card (Visa, MasterCard, American Express) or by PayPal. The amount of the order is debited when the order is shipped.
You may also choose to use the contents of your reward account for all or part of the amount of your order (conditions of reward account creation and use specified in article 6 of these terms and conditions). It is specified that if the amount of your reward account is not sufficient to pay for your entire order, you will have to pay the balance using one of the payment methods available on the Site.
The order will only be considered firm and definitive once the online payment procedure has been completed. Thus, we reserve the right to refuse any order or to honour a delivery if a payment dispute exists with you. It is furthermore specified that the Products remain our property until full payment has been received.
In addition, you agree to receive your invoices exclusively in electronic form. You can consult, download and print them via your account in the "My orders" section.
Your credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted in clear text on the Internet. Payment is made directly to our bank, which means that no banking information concerning you is transmitted via the online sales site.
We do not store your bank details on our servers. Consequently, you must enter them each time you place a new order on the Site.
Despite data encryption, we remind you that no data transmission on the Internet is 100% secure and that information communicated online can potentially be intercepted and used by persons other than the intended recipient.
Therefore, we make every effort to ensure the confidentiality of personal and banking information entered on the Site.
3.4. Availability of Products
Our offers of Products and prices are valid as long as they are visible on the Site, except for special operations whose validity period is specified on the Site. You are invited to consult the availability of the Products sold on the information page of each Product.
In the event of an order for a Product that is temporarily unavailable, we reserve the right to cancel the order subject to informing you.
The entire order will only be processed and dispatched when all the Products in the order are available.
Depending on your choice, delivery will be made either to your home or to a delivery point, the list of which will be available when you choose your delivery method.
If you choose home delivery, you will be asked to select an advice shop to which you can turn for any requests concerning the Products.
As all Products in an order are delivered at the same time, the delivery time for an order consisting of several Products will be the longest of the delivery times indicated on each product sheet.
You are also invited to regularly consult your order tracking on your customer account.
If we are prevented from respecting the deadlines by a case of force majeure or an act of God as defined by French jurisprudence or by a foreign cause, in particular a fault attributable to you, the delivery deadline is automatically extended according to the duration of the prevention. We will inform you by e-mail of the occurrence and end of such impediments. If the impediment lasts for more than four (4) weeks, you are entitled to cancel the order by operation of law, without being able to claim compensation from us.
4.1. Home delivery
The Products are delivered to the address indicated by you during the ordering process, within the time period indicated on the payment page before validation of the order and in the order confirmation email. Delivery times vary according to the delivery method chosen and are given as an indication. The delivery time starts from the reception of your payment and can in no case exceed 7 working days.
Please note that personalised Products may require additional processing time which may result in a longer delivery time.
In the event of a delay in delivery, you will be informed by our Consumer Service, which will indicate the new delivery date. In no case are we responsible for delays in delivery caused by you giving an incorrect or incomplete address.
If the delivery deadline is exceeded by more than seven days, without being justified by a case of force majeure, you may request the cancellation of the sale under the conditions provided for in Article L.216-1 to 216-3 of the French Consumer Code and obtain a refund of the sums already paid. The Product will be reimbursed to you within fourteen (14) days of receipt of the Product in its original packaging and condition.
In the event of delivery by a carrier requiring an appointment, the carrier will contact you as soon as possible to agree on a delivery appointment, thirty (30) days at the latest from the date of validation of the order. We cannot be responsible for any delay in delivery due to your unavailability.
Delivery is made upon receipt of the order at the address you indicated when ordering.
You must notify the carrier of any reservations about the Product delivered (e.g.: damaged package or product, already opened, etc.). The reservations must be expressly indicated on the delivery note.
4.2. Delivery to the Point-relais (France only)
The Products are delivered to the Point-Relais whose contact details and opening hours are given in the confirmation email within the time period indicated on the order summary.
It is specified that personalised Products may require additional processing time which may result in a longer delivery time.
In order to collect your Product, you must go to the Delivery Point and provide proof of identity and the order confirmation email.
Delivery is made when you receive the order at the Point-Relais.
The Product is kept by the Point-Relais for a period of twenty (20) days from its receipt. At the end of this period, if you have not taken possession of the Product, the sale will be cancelled and we will send you an email to inform you. In this case, we undertake to reimburse you the sums paid within fourteen (14) days of sending this email.
You must notify the Point-Relais of any reservations about the delivered Product (for example: damaged package, already opened...). The reservations must be expressly indicated on the delivery slip.
5. Right of withdrawal
The exercise of the right of withdrawal is expressly excluded for any personalised Product. It is recalled that a personalised Product is any Product adapted or modified in an irreversible manner and in particular any Product drilled and assembled according to the customer's specifications transmitted at the time of placing the order.
You have the right to withdraw from the Products purchased on the Site, with the exception of personalised Products, within thirty (30) calendar days of receiving the Products.
You must express your decision to use your right of withdrawal by contacting the Consumer Service directly before the expiry of the period via the following page: Consumer Service - e-commerce returns. The Consumer Service will tell you the procedure to follow and will give you a return number which will be confirmed by email.
You can also address your request on plain paper to the following address: RAIDLIGHT - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France. We propose you the following model:
Model of retraction form
- To the attention of RAIDLIGHT - Customer service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France and, when they are available, its fax number and its e-mail address] :
- I hereby notify you of my withdrawal from the contract for the sale of the following Product(s): ..........................................................................................................................
- Ordered on ................................... /received on ...................................
- Order number :
- Name of consumer(s) :
- Address of the consumer(s) :
- Signature of consumer(s)
Regardless of the delivery method chosen (home delivery or Point-relais), in the event of exercising the right of withdrawal, you must return the Product to us within thirty (30) days at the latest from the confirmation by email received by our Consumer Service. The return of the Product is made to the following address: RAIDLIGHT VERTICAL - Chemin de perquelin 38380 SAINT PIERRE DE CHARTREUSE.
The Product must imperatively be sent back in its original packaging (instruction manual and accessories included) to the address indicated above, in perfect condition allowing its marketing in new condition, accompanied by the return number.
In the case of multiple orders (of several products), the withdrawal period runs from the receipt of the last product.
You may be responsible for the cost of returning the product, this information being specified on the Site as appropriate, on the following page: www.raidlight.com/raidlight-shipping-returns
We reserve the right to refuse the return of a Product and not to proceed with its refund:
- in the event of non-compliance with the above-mentioned withdrawal procedure;
- in general, if our Consumer Service is unable to identify you or the order (order number, return number, contact details, etc.),
- if the Product is not in its original packaging and condition (documents and accessories).
A discount on the refund may be applied when the returned Product has been visibly used beyond a simple trial.
The refund of the Product (and the initial delivery costs) will be confirmed by email and will be made within a maximum of fourteen (14) days from the day we were informed of your decision to make use of your right of withdrawal. However, we reserve the right to defer the refund until the date of actual receipt of the Product.
In the event of a partial withdrawal from an order, we will only refund the Product(s) which are the subject of the withdrawal.
If you pay for all or part of your order with your reward points, the part paid with your reward points will be credited back to your reward points. The difference paid with another means of payment will be refunded to you if applicable.
We reserve the right to refund express delivery at the standard delivery rate.
6. Reward Points
6.1. Terms and conditions of "reward points" and use of the points
Each order placed on the Site entitles you to an amount corresponding to 5% of the amount inclusive of tax of your order virtually credited to your reward points after the expiry of the withdrawal period if it is not used. The amount credited to your reward points is to be used on a future order on our Site. Indeed, the reward points can only be used for purchases on the Site.
In addition, only purchases made on the Site can be used to fund the reward account.
It is specified that the content of your reward account is virtual and cannot under any circumstances give rise to a payment in cash or by transfer to your account of the equivalent in euros. The reward account is personal and its contents cannot be transferred to another person.
When you place your next order on the Site, you can decide whether or not to use your points. If you decide to use your points, the following rules will apply:
- If the amount of your order exceeds the amount of your points, the entire amount of your points will be used and you will have to pay the difference with another payment method available on the Site (see article 3.3);
- If the amount including VAT of your order is less than the amount of your points, the amount of the order will be debited from the total amount of your reward account.
In the event of withdrawal from an order for which payment was made in full or in part with the reward account (without exchanges), the part paid with your points will be credited back to your reward account.
6.2. Duration of validity
The amount credited to each order made on the Site can be used within 365 days of the date of the order concerned (365 days sliding for each order).
After this period, the amount credited to your reward account for the corresponding order will be lost.
Ex: You placed an order of 100€ on January 1st. Your reward account will then be credited with 5€ if you have not used your right of withdrawal within 14 days. These 5€ can be used within 365 days following your order, i.e. before December 31st. If you fail to do so, these 5€ will be permanently lost and deducted from your reward account, independently of any other amount that may have been credited to your account in relation to other order(s) placed during the year.
We remind you that some Products require assembly and/or adjustment by a professional.
In general, all the information relating to the use of the Products and in particular the safety rules relating to these Products can be found in the instructions for use delivered with the Product.
7.1. Legal guarantees
You benefit from the application of the legal guarantee of conformity of the Products (articles L217-4 and following of the Consumer Code) as well as the legal guarantee of hidden defects (articles 1641 to 1649 of the Civil Code) which run for a period of two (2) years as from their delivery.
Article L217-4 Consumer Code
The seller delivers a good that conforms to the contract and is responsible for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Article L217-5 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods:
1° If it is fit for the purpose usually expected of similar goods and, where applicable :
- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L217-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 Civil Code
The seller is bound by the guarantee for hidden defects of the thing sold which make it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lesser price, if he had known about them.
Article 1648 paragraph 1 Civil Code
The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.
7.2. Exclusion of guarantee
Damage resulting from the following is excluded from these guarantees
- failure to comply with the instructions for installation, use and maintenance of the Products,
- use of the Products not in accordance with their intended purpose,
- deterioration and normal wear and tear of the Products,
- modification of the Products, or a shock by torsion, compression, fall or abnormal impact of the Product.
7.3. Implementation of guarantees
Under the terms of the warranties from which you benefit, we undertake, according to your choice, to :
- refund the Product in full (with return of the Product according to the same terms and conditions as in Article 5) or issue a credit note to be used on a future order on our Site corresponding to the amount of the new Product initially purchased,
- repair the Product if this is possible and return it to you at the address you have indicated.
8. After Sales Service
To make an after-sales service request, you can contact our Consumer Service at the number indicated on the Site or directly complete the form on the following page: After-sales service form
9. Consumer Service
For any question about a Product, order tracking, exercising the right of withdrawal or to invoke the guarantee: our Consumer Service is available to you at the times indicated on the Site at the following number: +334 76 53 35 55.
You can also contact our Consumer Service:
- by e-mail at the following address: firstname.lastname@example.org
- by mail: RAIDLIGHT - Customer Service - Chemin de Perquelin - 38380 St-Pierre-de-Chartreuse - France.
10. Intellectual property
All the texts, comments, works, illustrations, works and images reproduced or represented on our website are protected by the copyright and belong exclusively to us. As such, and in accordance with the provisions of the Intellectual Property Code, only the viewing of the Site for private use is authorised.
Any reproduction or representation, in whole or in part, of our Site or of all or part of the elements contained therein is strictly forbidden.
The company names, brands and distinctive signs reproduced on the Site are protected by intellectual property rights. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to prior written authorisation from the holder of the rights.
We shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of a computer virus, affecting access to or the operation of the Site, except in the event of gross negligence or wilful misconduct on our part.
The photos presented on the Site are provided for illustrative purposes. You are advised to refer to the description of each Product for its precise characteristics and in case of doubt to contact our customer service.
Our Site may contain links to unedited or uncontrolled third party sites. Such links are provided solely as a convenience to you and cannot and should not be construed as an express or implied endorsement of those sites, their content or any products or services offered therein.
In general, we cannot be held responsible for the non-performance of our obligations in the event of fortuitous circumstances, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding or fire.