Shoes

A problem with your RaidLight shoes? Write to us here for your warranty claims.

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Hydration

Soft Flasks, Hydration reservoirs, Bottles etc. Write to us here for your hydration warranty claims.

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Other warranty claims

Trail Running Packs, Race Vests, Hydration Packs, all Clothing, Gaiters, Poles... Write to us here for your warranty claims.

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► The RaidLight Aftersales Service

What is the RaidLight after-sales service?

RaidLight is committed to providing you with quality products for outdoor sports. Therefore, all RaidLight products are guaranteed 2 years from the date of purchase for all manufacturing defects (on presentation of the proof of purchase). Our team is committed to constantly improve its products for better durability and optimum performance. If you are not satisfied by the quality of your purchase, RaidLight is committed to respond to your requests as soon as possible.

You can contact Customer Service for the following cases:

Unwanted item

- Request a refund or a credit note on the site

Warranty - Repair

- Claim / defective product
- Repair request

In the event of a refusal to accept a warranty claim, we will inform you of the reason for this refusal and will be able to send you a quote for the cost of the repair.

The return of a defective product is subject to the authorization of the after-sales service, the returned products MUST BE CLEAN. Otherwise, the product will be returned to you without treatment.

Exchange only concerns a new product, never worn, returned in its original packaging, labels attached and proof of purchase (invoice).

Return period:
You have 30 days to return products for orders made online

Refund conditions:
We will process your return within 30 days after the date of receipt of your products in our premises.

Our policy on shipping costs and E-commerce returns

Go to our delivery and returns page here.