In accordance with articles L. 612-1 and following of the Consumer Code, the consumer has the right to use a consumer mediator free of charge to amicably resolve a dispute with our company.
After submitting a written complaint to our customer service and if the dispute is not resolved amicably, the consumer may contact the consumer mediator to whom we belong:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
- Postal address: 49 rue de Ponthieu, 75008 Paris, France
- Website: https://www.cm2c.net
- Online submission: https://www.cm2c.net/comment-nous-saisir.php
Using mediation is free for the consumer, subject to the admissibility conditions set out in the Consumer Code.

