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Consumer mediation

In accordance with articles L. 612-1 and following of the Consumer Code, the consumer has the right to use a consumer mediator free of charge to amicably resolve a dispute with our company.

After submitting a written complaint to our customer service and if the dispute is not resolved amicably, the consumer may contact the consumer mediator to whom we belong:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

Using mediation is free for the consumer, subject to the admissibility conditions set out in the Consumer Code.

In accordance with articles L. 612-1 and following of the Consumer Code, the consumer has the right to use a consumer mediator free of charge to amicably resolve a dispute with our company.

After submitting a written complaint to our customer service and if the dispute is not resolved amicably, the consumer may contact the consumer mediator to whom we belong:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

Using mediation is free for the consumer, subject to the admissibility conditions set out in the Consumer Code.