Preguntas más frecuentes (FAQ)
Preguntas más frecuentes (FAQ) sobre www.raidlight.com
Preguntas más frecuentes (FAQ) sobre www.raidlight.com
Placing an order
Per i paesi al di fuori dell'Unione Europea, i prodotti vengono fatturati senza IVA, è quindi possibile che ti vengano applicati oneri doganali. Sono sotto la tua responsabilità e ti verranno richiesti al momento della consegna del pacco da parte dell'ufficio doganale del paese.
The availability of a product is indicated in the "add to basket" box after selecting a size and colour for a product.
If a product shows as "Out of stock" with no additional information, this item will not be restocked.
If a box appears below stating "Notify me when the product is in stock" we will be restocking this item and you can request an alert for when it comes back into stock.
1. Browse through our products or search an item or look through the categories and use filters to find items.
2. Select the items you are interested in by adding them to the "basket".
3. When all the items you want have been added to your basket, click on "View my basket" (Picture of shopping trolley at the top right of the site).
4. Check the contents of your basket, choose your delivery method and click on "Continue my order".
5. Create a Raidlight account, login in or checkout as guest.
6. Check and confirm delivery address.
7. Select the desired method of payment, accept the GCS and click on "Validate my order"
8. Make your payment via the secure PayPlug or Paypal interface.
Please refer to the page: Delivery and Returns Policy
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. By clicking on the order number, you can access the details of your order and obtain delivery tracking information.
Order and delivery follow-up
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. By clicking on the order number, you can access the details of your order and obtain delivery tracking information.
3 to 5 days if you choose Point-Relay delivery, 3 to 5 days if you choose standard home delivery (for France).
For other countries please refer to: Delivery and Returns Policy
To follow the progress of an order in real time, go to the "My Orders section of your secure "My Account" section. A STATUS column shows you the status of your order and in particular whether it has already been "shipped". By clicking on the order number, you can then access the details of your order and obtain delivery tracking information.
If you are not present at the time of delivery, the carrier will leave a calling card indicating where you can pick up your package, or will contact you directly from the telephone information you have provided.
Returns
Here is the procedure for returning a product:
1. Attention, you have 30 days from receipt of your order to make your return request and return the products to us.
We will only accept returns if the following conditions are met: All items must be returned to us new (not worn, washed or used) with their labels.
Each item is manually checked upon receipt. We reserve the right to refuse your return if the above conditions are not met.
2. Click on "My orders" > View order > Return.
3. Follow the steps by selecting the item(s) you wish to return; once you have completed your return request, you will be given a return number, which will also be confirmed by e-mail. The status of your return will be pending, you can view all your returns in your customer account.
4. Once your request has been approved, return the products to us. The order must be returned within 30 days from the date of receipt of your order.
5. Upon receipt of your return, we will refund the amount of the returned product(s). You will be refunded using the same payment method you chose when you placed your order (Paypal, credit card, reward points...).
Please refer to the page: Delivery and Returns Policy
No, exchange in the shop is not possible for an order placed on the site.
To follow the progress of a return in real time, go to the "My Returns" section of your secure " My Account" area. You will find the details of your returns requests and their status, as well as the list of corresponding credit notes and refunds. By clicking on the return number, you can access the details of your return request and obtain return tracking information. As soon as the returned products are received and checked by our teams, we proceed to your refund.
Here are the different statuses of returns:
- Awaiting receipt: Your return request has been taken into account, our logistics teams are waiting for the returned product(s) for validation of the refund.
- In progress.
- Refunded.
Reward Account
Raidlight rewards all your online purchases with great benefits and exclusive rewards.
Each purchase on the Raidlight website gives you 5% of your order in the form of a reward points valid for one year. The amount in euros available in the loyalty account is usable for any future order and without minimum purchase amount. Each set of points last 1 year from when they are applied to your account.
If you already have an account with us you are already earning on the reward points scheme.
Earn Km (reward points)
Place an order. 1€ = 1Km
Write a product review on the site. 1 review = 25Km
Follow us on Facebook or Instagram. 50Km
It's your Birthday. 50Km
Convert your Km points into discount
200Km = 10€ discount
400Km = 20€ discount
Refer your friends
You get 5€ for each referral. Your friend gets 5€ too.
Become a VIP member. Earn more rewards and get exclusive benefits
Bronze. You are a VIP member
Silver. From 500Km, receive a 5€ voucher
Gold. From 1250Km, receive a 15€ voucher
Platinum. From 2000Km, receive a 20€ voucher